Privacy policy

Privacy Policy for NovaJing

This Privacy Policy describes how NovaJing (""we,"" ""us,"" or ""our"") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from novajing.com (the ""Site"") or otherwise communicate with us.

1. Information We Collect
We collect personal information you provide directly, such as when you make a purchase, create an account, or contact us. This includes:

Identifiers: Name, billing/shipping address, email address, phone number.

Commercial Information: Order history, products viewed, payment information (processed securely by our payment processor like Stripe/PayPal; we do not store full card details).

Technical Data: IP address, browser type, device information, and cookies (see our Cookie Policy).

2. How We Use Your Information
We use your information for the following business purposes:

To Fulfil Orders: Process payments, ship items, and send order confirmations.

To Communicate With You: Respond to inquiries, send transactional emails (e.g., shipping updates), and, with your consent, marketing communications.

To Improve Our Services: Analyse site usage, troubleshoot problems, and prevent fraud.

To Comply with Legal Obligations.

3. Legal Basis for Processing (UK GDPR)
Under UK GDPR, we process your data based on:

Performance of a Contract: To complete your purchase.

Legitimate Interests: For fraud prevention and website improvement.

Consent: For marketing emails. You can withdraw consent at any time.

4. Sharing Your Information
We share your data only with trusted third parties necessary to operate our business:

Service Providers: Shopify (our e-commerce platform), payment gateways, shipping carriers (e.g., YT Express, Royal Mail, DHL).

Legal Compliance: If required by law or to protect our rights.

5. International Data Transfers
Your data may be transferred to and processed in countries other than the UK (e.g., Shopify's servers may be in the US). We ensure such transfers are protected by appropriate safeguards like Standard Contractual Clauses.

6. Data Retention
We retain your personal information only for as long as necessary for the purposes outlined, or as required by law (e.g., financial records for 6+ years for HMRC).

7. Your Rights (UK GDPR)
You have the right to:

Access and receive a copy of your data.

Rectify inaccurate data.

Request erasure of your data under certain conditions.

Restrict or object to processing.

Data portability.
To exercise these rights, contact us at [Your Contact Email].

8. Cookies
We use cookies for essential site functions and analytics. You can control cookie settings in your browser. See our full [Link to Cookie Policy] for details.

9. Changes to This Policy
We may update this policy periodically. The updated version will be posted on the Site with a new ""Last Updated"" date.

10. Contact Us
For questions about this Privacy Policy, or to exercise your data rights, please contact:
NovaJing
Email: contact.novajing@gmail.com